Frequently Asked Questions
Everything you need to know about your Sister Jane experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund.
How do I find my correct size?
Each product page includes a detailed size guide. Since Sister Jane pieces often feature unique silhouettes, we recommend checking the specific measurements for every new style.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 30 minutes of placing your order by contacting our support team.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Klarna for flexible installment payments.